Our Traveler Support Team has all the answers before your trip.

Think of your Traveler Support Specialist as a human search engine for all things EF. They’re your go-to if you have any what-ifs or questions. Don’t understand the travel protection plans? Need to document dietary preferences? They’ve got you—in Spanish, too!

Live chat below for one-on-one support, or give them a call at 800-655-5364

alana on EF student support team
Alana A.

Based in Austin, T.X., has traveled to 26 countries

roger_tss
Roger C.

Based in Panama City, Panama, speaks Spanish

fran on EF student support team
Fran L.

Based in Boston, M.A., has traveled to 21 countries

Your child’s Tour Director will bring each destination they visit to life

Tour Directors are the secret ingredient to making EF trips really shine. Your child’s Tour Director will be the first person they meet abroad, and their last hug goodbye. They’ll lead the group (in English!) throughout the entire tour, and help your child feel connected to each destination. Not only do Tour Directors speak the local languages and have deep cultural context, but they also have the training and experience to keep track of all the logistics along the way.

Our Safety & Incident Response Team is always here, just in case

While your child’s teacher and Tour Director will be the first line of support should anything unexpected occur while they’re on the road, sometimes backup is necessary.

Connect with our Safety & Response team:

800-637-8222 from the US

001-617-619-2913 while traveling abroad

They’re global

This team is strategically positioned in our Boston, Denver, Panama, Tokyo, and Zurich offices to cover every time zone.

They’re available 24/7

Our safety specialists are ready to spring into action at all times, 365 days a year.

They’ve got all the experience

This team is made up of industry experts who are highly trained for emergency situations.